Collecting Information

We respect your privacy. When you visit Live Heated Be Formed we obtain personal information which you knowingly disclose to us. We request information when you make purchases; which may include name, address, telephone number, email address, or credit card information, when you request to receive communications, when you register/sign up to become a member or when you participate in any of our other website services such as placing an order. Please see the below information for the types of data that we collect.

We Collect The Following Information:

  1. Any personal details that you submit to Live Heated Be Formed either by placing and order or by contacting us though our Interactive on-site contact form, such as name, address, Postal Code, State, email address, Phone Number etc.
  2. The Data you provide allows us to recognize you, and your preferences with how you use our website. This saves you the hassle from re-entering information when you return to our site. The data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, and will inform you before accepting cookies or disabling cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalized facilities and your progress to check out may take longer. The cookies store information only for as long as you are viewing the website. Please note that cookies cannot carry viruses or install malware onto your Computer, or Its Hard Drive.
  3. Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest and preferences while browsing our website.
  4. Your preferences and use of email updates, recorded by emails that we are eligible to send you. This is only applicable if you opt-in to receive email updates towards products and offers.

What We Do With Your Information:

Any personal information that we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The Information we collect is used towards the following services:

To process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organization to supply and deliver products or services you have purchased and/or to provide after-sales service). This may include Delivery Couriers and databases. 
To carry out security checks (this may involve passing your details to credit reference agencies, who will check the details that we provide, against public and private databases. They are entitled to keep a record of this information to assist with future security checks – This helps to protect you and us from fraudulent transactions).
To comply with legal requirements. We may use third parties to carry out certain activities, such as processing and sorting data, this in turn monitors how customers use our site and assists with issuing emails.
We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, if you wish to receive these communications, please tick the “Yes” box when entering your personal details, or alternatively sign up to our online mailing list.

Customer Rights

As our customers you have the right to know the following information:

You can ask to change your personal information at any given time. To change or edit your information you will have to get into contact by using the below contact form. You will then need to provide precise details about what information you would like to change/update, as well as the information itself.
You are entitled to remove your details from our database to prevent marketing emails and further communications within the foreseeable future. To do this, simply request by using the below contact form. Please title your email as, ‘Remove Marketing’ within the subject header. Please include the following information within the email; Your Name, Email Address, Postal Address (Including Postal Code).
-We will then remove your data from all direct marketing such as emails and offers. We will however still keep the relevant information for processing Orders placed by yourself as the customer and for fulfilling customer service in any after/before sale obligations.

Cookie Policy

Live Heated Be Formed receives and records information from your browser when you use our websites. This may include the use of a variety of methods, such as cookies and pixel tags to collect this information. Please note that cookies cannot carry viruses or install malware onto your Computer, or Its Hard Drive as previously stated.

What are Cookies?

A cookie is usually a small piece of data sent from a website and stored in your web browser while you are browsing a website. HTTP cookies may be stored only for the time you are in a given site (session cookie) or they may remain stored in your browser for a defined period of time beyond your current session (persistent cookie). Cookies work in combination with content within the website itself, to capture and remember information. Cookies cannot carry viruses or install malware.

Cookies that are set by the domain of the site you are visiting (the domain in the address bar) are called first party cookies. First party cookies are commonly used to remember who you are as you move from page to page, or as you return to the site in subsequent visits. These cookies can only be read by the domain that set them.

Cookies that are set by domains other than the one in your address bar are called Third Party cookies. Third Party cookies are used to track users across sites, for example to tailor advertising to you.

-If you require any further information about our Privacy Policy, or to request to update/or remove your own personal information, then please do not hesitate to contact us by using the below form. Please ensure that the email/contact request is titled with the relevant header to assist with your query.

We do not store credit card details. We do not share your information with any third parties.